I never have access to wget or ssh for any of my site5 accounts by default. I always have to file a ticket asking them to give me access. Half the time it takes 2 or 3 tries for them to get their 'fix' right as well. This time it is really bothering me because I filled out the ticket 24 hours ago and they still haven't responded.
Update: I switched to slicehost a long time ago. Much, much better.