Preschoolians: the internet's most ridiculous company
We ordered a bunch of shoes online for my daughter, from various American companies. One of them was Preschoolians (I'm not going to link to their site. There is an entire blog devoted to how much Preschoolians sucks but the last post was from 2006 so I decided to give them a try anyways.
First, I tried to order an "Accufit measuring device." The order was cancelled by Preschoolians and they said the following: "We would like to inform you that the for the moment we do not ship Accufit measuring devices and unfortunately your order was automatically canceled by the system . Please accept our most sincerest apologies for any inconveniences this may have caused you."
August 20th, 2011: I went ahead an ordered some shoes. I received a standard email stating that once the item ships I will receive a tracking number.
September 9th, 2011: I inquired about the order and they replied, "We would like to inform you that we have checked with the manufacturer to know exactly when your order will be shipped. They have confirmed that the shoes were made and will be shipped in 1-2 days, with the next shipment. The shoes will be delivered to you next week, and we will also send you an email with a UPS tracking number, to know exactly the estimated delivery date."
September 13th, 2011: The refunded the shoes, but stated that the shoes will be sent anyways as a gift! "First of all, please accept our apologies for the delay. We would like to inform you that the full refund was issued, and the money will go back in your account in no more than 2-3 business days. The refund was issued in order to make up for the delay. We would also like to inform you that the order was not cancelled and that the shoes will still be delivered to you as a gift."
October 18th, 2011: I inquired again, and received this reply: "Please note that we were informed that the problems we have been facing at the factory were solved so, all overdue orders should start shipping by the end of the week. We do apologize about the delay."
November 13th, 2011: Apparently the shoes are on their way via USPS: "We would like to inform you that the order for the I'm Walking Barefoot Fly Away Dark Purple Light Purple size: 25 was just shipped to you and it is transit with USPS and should be delivered to you in Canada the following days. Please accept our most sincerest apologies for any inconveniences this may have caused you."
Now it is January 3rd, 2012. If I check the status of the order online, there is a UPS tracking number (not USPS). The order is in the "waiting for UPS" state. Apparently they created a tracking number/label but never got UPS to pick it up. The number was created August 21st, 2011, the day after I ordered the shoes.
This company is an absolute joke. Most of these emails are obvious lies, as my wife said near the beginning, after the refund was issued and they said they would still send them as a gift: "Omg, they are never coming."
BTW, if you want a recommendation on where to buy toddler shoes online, check out Pediped, See Kai Run, and Robeez. Some other companies we didn't order from include Soft Star Shoes, Vivo barefoot, Teva, Land's End, and Feelmax.